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Home Advisor – CHA
Position Description: Specialty Remodeling Home Advisor

 

Do you enjoy Helping people? Would you like the opportunity to earn a Great Income while Helping people with their Homes? If So, this opportunity may be for You! The GUARDIAN Group is seeking qualified, professional, and energetic career-oriented problem solvers to join our Exterior Home Remodeling division. Position involves performing comprehensive inspections for qualified residential homeowners, specifying solutions, and assisting them in buying turn-key services.Essential Duties and/or Responsibilities:

Learn GUARDIAN’s systems to establish a high level of competency in Building Envelope Science.
Learn GUARDIAN’s systems to establish a high level of competency in diagnosing and inspecting residential building problems as well as specifying exterior remodeling options and solutions.
Learn GUARDIAN’s systems to establish a high level of competency in customer communication and advisory systems.
Ability to meet and qualify opportunities.
Confer with prospects to assess wants and needs and to determine requirements and options.
Collaborate with management team to understand customer requirements, to promote company services, and to provide customer service, take consumer orders, provide service support.
Develop and present proposals for specific customer requirements after thorough inspection and diagnosis at their home.
Ability to climb ladders, inspect roofs & attics, be able to lift a min. of 50 lbs.
Research, identify, and prospect for potential customers for products or services.
Create service contracts for projects or services.
Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
Document account activities, generate reports, and keep records of communication with customers and progression of new clients.
Maintain forecasting reports.
Ability to meet or exceed personal improvement and continuing education expectations.
Attend trade shows and seminars to learn about industry developments.

Qualifications:
Experience and Education:

College degree preferred but not necessary
Professional appearance and demeanor
Excellent verbal and Communication skills
Computer and technology proficiency
Able to pass a drug screening and background check
Valid drivers license and reliable transportation

Attributes Needed To Be Successful:

Excellent communication skills
Energetic and Positive attitude
Coachable
Results oriented
Competitive
Able to relate to different personality styles
Responsible and accountable for results
Quick Learner
Good Judgment and Decision Making skills
Problem Solver
Time Management skills
Technology- Knowledge and competence in using computers, software, and diagnostic equipment
Basic Math skills
High Ethical Standards and Character

Compensation and Benefits

Extensive training and support to ensure minimum expectations are met and exceeded.
Competitive Compensation, Benefits, and Opportunities.
High earning potential based upon performance and results

Production Supervisor

The GUARDIAN Group is seeking qualified, professional, and energetic career-oriented problem solvers to join our Exterior Home Remodeling division. Position involves supervising and coordinating construction installation activities of the production department.

Essential Duties and/or Responsibilities:

Enforce safety and installation standards.
Direct and coordinate the activities of employees engaged in the construction of remodeling projects for Roofing, Siding, Windows, Carpentry.
Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements.
Confer with other supervisors to coordinate operations and activities within or between departments.
Assist in planning work schedules, assignments, and production sequences to meet production goals.
Assist in ordering and scheduling material deliveries for remodeling projects.
Demonstrate work and safety procedures to new employees.
Interpret specifications, blueprints, job orders, and company policies and procedures for workers.
Be the front-line of the production department, meet with customers, close-out projects, collect final payments.
Perform warranty repairs, minor repairs, punch list items.
Inspect work in process and completed work.
Walk customers through change orders and final walk thru.
Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiencies.


Qualifications:

Experience and Education:

Must have had previous experience in similar position
Professional appearance and demeanor
Excellent verbal and Communication skills
Computer and technology proficiency
Able to pass a drug screening and background check
Valid drivers license and reliable transportation


Attributes Needed To Be Successful:

Excellent communication skills
Energetic and Positive attitude
Coachable
Results oriented
Able to relate to different personality styles
Responsible and accountable for results
Fast Learner
Good Judgment
Enjoy Problem Solving
Time Management skills
Basic math skills
High Ethical Standards and Character


Compensation and Benefits

Extensive training and support to ensure minimum expectations are met and exceeded.
Base + Incentives + Bonus, Competitive Compensation, Benefits, and Opportunities.
Great earning potential based upon performance and results

Scheduler – Customer Support Representative

 

Do you enjoy Helping people? Would you like the opportunity to earn a Great Income while Helping people with their Homes? If So, this opportunity may be for You! The GUARDIAN Group is seeking a qualified, professional, and energetic career-oriented problem solver to join our office and lead the growth of the Scheduling / Customer Support department. Position involves all aspects of Scheduling appointments for new clients, outside sales support and front line customer service. Position reports directly to Sales Management and owners.Essential Duties and/or Responsibilities:

Be frontline, first customer contact with customers
Learn Guardian’s systems to estabolish a high level of competency in customer communication and advisory systems.
Ability to qualify opportunities.
Confer with prospects to assess wants and needs and to determine requirements and options.
Collaborate with management team to understand customer requirements, to promote the company services, and to provide sales support.
Provide support for company activities including: Customer service, Sales, Marketing, Production.
Execute pro-active outbound sales calls
Perform follow up calls to ensure proper lead nurturing and customer satisfaction
Assist in marketing and remarketing efforts
Maintain customer contacts in CRM database
Document account activities, generate reports, and keep records of communication with customers and progression of new sales.

Experience and Education:

Min. High School or Equivalent
Min. 2 yrs. Experience working in, or directing a high energy Inside Sales or
Customer Services professional environment
Proficiency in use of office equipment, computer software, CRM systems, database management, telephone systems

Knowledge and Skills:

Energetic and Positive attitude
Coachable
Results oriented
Competitive
Excellent communication skills
Professional appearance and demeanor
Able to relate to different personality styles
Responsible and accountable for results
Quick Learner
Good Judgment and Decision Making skills
Problem Solver
Time Management skills
Technology- Knowledge and competence in using computers, phone systems, CRM software
Basic Math skills
High Ethical Standards and Character

Compensation and Benefits

Extensive training and support to ensure minimum expectations are met and exceeded.
Base + Incentives + Bonus,
Competitive Compensation, Benefits, and Opportunities.
Great earning potential based upon performance and results

Production Manager

The GUARDIAN Group is seeking qualified, professional, and energetic career-oriented problem solvers to join our Exterior Home Remodeling division. Position involves supervising and coordinating activities of the production department.

Essential Duties and/or Responsibilities:

Enforce safety and installation standards.
Direct and coordinate the activities of employees engaged in the construction of remodeling projects for Roofing, Siding, Windows, Carpentry.
Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
Confer with other supervisors to coordinate operations and activities within or between departments.
Plan and establish work schedules, assignments, and production sequences to meet production goals.
Order and schedule material deliveries for remodeling projects.
Demonstrate work and safety procedures to new employees.
Confer with management or subordinates to resolve worker problems, complaints, or grievances.
Interpret specifications, blueprints, job orders, and company policies and procedures for workers.
Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.
Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads.
Requisition materials, supplies, equipment parts, or repair services.
Recommend personnel actions such as hiring and promotions.


Qualifications:

Experience and Education:

College degree preferred but not necessary
Must have had previous experience in similar position
Professional appearance and demeanor
Excellent verbal and Communication skills
Computer and technology proficiency
Able to pass a drug screening and background check
Valid drivers license and reliable transportation


Attributes Needed To Be Successful:

Excellent communication skills
Energetic and Positive attitude
Coachable
Results oriented
Able to relate to different personality styles
Responsible and accountable for results
Fast Learner
Good Judgment
Enjoy Problem Solving
Time Management skills
Basic math skills
High Ethical Standards and Character


Compensation and Benefits

Extensive training and support to ensure minimum expectations are met and exceeded.
Base + Incentives + Bonus, Competitive Compensation, Benefits, and Opportunities.
Great earning potential based upon performance and results