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First of all, Guardian was very quick to respond to my inquiry for an estimate. They also made it easy to set up an appointment. Andy was the estimator who came out to assess my roof. He was on time, confirmed the day before, and professional. He took the time to explain the things he found and concerns I had regarding my roof. I believe he was very thorough in examining my house/property based on how he answered my questions. He took the time to show what would be noted in my estimate report. I did receive my estimate about 4 days after he came out as promised by Andy. I feel that Guardian overall would be my choice for completing my repair work based on the positive evaluation experience I had.
Looks gorgeous. I am so pleased with both Chad and Josh! I had possibly the worst experience ever with KNE Customs LLC. My living room ceiling fell down just 90 days after the roof was installed. Had to take a leap of faith to try again. Thank you for listening. Fantastic crew. I’m looking forward to finally enjoying the peace a quality roof can provide.
I reached out to Guardian this spring about having some of my cedar siding replaced on the side of my house. They had somebody out to the house within a week to walk me through my options and provide a quote. I worked with Mike, and he was very responsive in his communication and very easy to work with. The crew came replaced all the siding that was rotting and needed replaced. I got some other quotes, and Guardian was the most competitive of the quotes I received. Very knowledgeable staff!
Job Scope:Phase 1: Replace cedar roof on the south side of my home.Phase 2: Renovate and protect the north and east sides, which were well-preserved despite their age.Ratings:Commercial & Customer Service: 5/5Job Delivery to Expectations: 5/5Walk-out Check-up and Resolution: 5/5I'm very particular about anything I undertake and demand high-quality work. that being said, I pointed out a few issues to the project manager, Nick, who promptly addressed them to ensure satisfaction. In summary, I highly recommend Guardian because their management stands behind their team and work—an essential factor when undertaking home remodeling or major maintenance like in this case.
Joe met with me for an in home consultation recently and was fantastic! He took ample time to address all of my concerns and went out of his way to make a reasonable plan and provide additional resources. Rocio was great as well. She did a follow up call to address any questions and povided more support and resources. There were no pushy sales tactics and I could tell they really have my best interest in mind! I have not started any work with them yet, but was incredibly happy with the exceptional customer service, genuine care, and professionalism of my initial consult and follow ups. I am totally impressed and look forward to working together. Thanks Joe and Rocio!
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